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Privacy Policy

Privacy Policy

Last Updated: 16 April, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, chatbot, and Google RCS Business Messaging (RBM) services. By using our services, you consent to the practices described in this Privacy Policy.

We use your information to respond to your inquiries, provide customer service support, and send you marketing communications (with your consent) via different channels, including SMS, Email, WhatsApp, RCS, and Voice.

1. Information We Collect

When you use our website or interact with our chatbot and RCS messaging services, we may collect the following information:

  • Personal Information: Your name, mobile number, and email (if provided).
  • Message Interactions: Chat history, replies, and preferences.
  • Location Data: Only if you voluntarily share it for service or delivery purposes.
  • Device & Network Data: Basic technical details (device type, network operator, etc.) for troubleshooting.

Note: We do not collect sensitive personal data such as Aadhaar, PAN, financial details, or passwords.

2. How We Use Your Information

We use your information only for legitimate business purposes:

  • To deliver updates, reminders, and customer support messages.
  • To personalize your chatbot and messaging experience.
  • To ensure compliance with telecom and Google RCS regulations.
  • To improve the quality, safety, and reliability of our services.

3. How We Protect Your Data

Your data security is our priority. We follow strict measures:

  • Data is stored on secure servers with industry-standard encryption protocols.
  • Access is restricted to authorized personnel only.
  • Regular security reviews to prevent unauthorized access.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Your data may only be shared with:

  • Telecom operators required for message delivery.
  • Regulatory authorities (such as TRAI or DLT) if required by law.
  • Law enforcement agencies if mandated under applicable laws.

5. Consent and Opt-Out

  • By providing your mobile number, you consent to receive messages from us.
  • You may opt out anytime by replying STOP to our messages.
  • Once opted out, you will not receive further communications unless you opt in again.

6. Your Rights

You have the right to Access, Correct, or Delete your personal data. You can also withdraw your consent at any time by opting out.

7. Cookies & Website Tracking

We use cookies to improve user experience. These do not collect personal data unless you provide it voluntarily. You can disable cookies through your browser settings.

8. Children’s Privacy

Our services are intended for users above the age of 18. We do not knowingly collect information from children.

9. Updates to this Policy

We may update this policy from time to time. The updated version will always be available on this page.

10. Contact Us

If you have any questions, please contact us at:

  • 📞 Phone: +91-7985298907
  • 📧 Email: sales.clicksms@gmail.com
  • 🌐 Website: https://www.clicksms.co.in